Office Policies

Payment is expected at the time of service unless other arrangements are made in advance.  Any outstanding balances or past due accounts may need to be taken care of or discussed prior to appointments being scheduled.

PHONES

Our office receives literally hundreds of phone calls each day.  Phone communication resources should be used primarily to make an appointment or discuss your account.  You should leave each office visit not only with an appointment for your next visit, but with enough medication refills to last until your next visit. The patients who are currently visiting us in the office require our complete resources and attention. The doctors cannot be called away to talk on the phone.  If you do call, be prepared to make an appointment or leave a brief messages concerning your needs.  We do attempt to respond to your message requests on a daily basis.  Please relate any urgent needs to our staff as we may need to see you right away or direct you to the emergency department.  Especially if your child is ill, please tell us, as a sick child will almost always be accommodated. If you need medications for a new condition or you need medical attention, it is best to make an appointment by calling 427-6964. We can often provide general medical advice over the phone, but we can never treat you without a proper medical evaluation. You may be charged for any medical care rendered over the phone.

MEDICATIONS

Please bring all of your medications to each visit and any insurance formulary requests.  We can review your medication needs and complete your care without inefficient call backs concerning your medications. In most circumstances, if you are out of your medications, it is time for you to come into the office to be seen for ongoing care and any medication adjustments. We do not refill meds after hours or on weekends. It is your responsibility to plan in advance so you do not run out of your medications.  In general, you should not call for medications and ask us to treat new symptoms of an undiagnosed condition over the phone.  We will not call you back to confirm that we called your pharmacy. Many local pharmacies provide “e-prescribing” which is a very safe and efficient method of electronic medication refilling and prescribing.  Other methods of calling and faxing can delay your medication refills for several days.  Ask your pharmacy about this service. Call and make an appointment at 427-6964.  We provide same day appointment for your convenience and your acute and urgent medical needs.

 

WAYNE FAMILY PRACTICE

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